Customer Service Representative

Job Responsibilities:
1. Responsible for promptly answering 400 hotline calls, responding to various online customer inquiries, providing sales guidance, and following up with customers;
2. Accurately and completely record customer information in the designated forms and update the system with follow-up and sales results;
3. Be familiar with after-sales procedures and handle customer complaints;
4. Maintain and nurture relationships with existing customers and identify their potential needs.
5. Cooperate in completing other tasks assigned by management.

Qualifications:
1. Associate’s degree or higher; outgoing personality; approachable; responsible;
2. Strong communication skills and a service-oriented mindset;
3. Proficient in computer operations and Microsoft Office; candidates with basic experience using ERP software will be given priority;
4. Prior experience in retail sales, sales, or customer service is preferred.

Benefits and Salary:
Work Hours: Morning Shift: 9:00 a.m.–6:00 p.m. Evening Shift: 12:00 p.m.–9:00 p.m. Five days on, two days off (during peak season, September–December, six days on, one day off)
Salary:
Dormitory: 3,200 RMB/month + 500 RMB meal card
No dormitory: 3,200 RMB/month + 800 RMB housing allowance + 500 RMB meal card
Other benefits: Birthday gift, holiday benefits

Work Location: Room 910, Building A, Shengshi Lotus Plaza, Minhang District, Shanghai